Warranty, Refund & Cancellation Policy

Exactly what is covered before you pay: our limited warranty, when refunds apply, and how cancellations work for services and for devices bought from us.

Last updated: October 2026

1. Upfront pricing and approval

You receive a clear price before any service begins or any sale is completed. We do not start paid work without your approval.

2. Cancelling before work starts

If you cancel before any service work has begun, any deposit you paid is refunded, minus a diagnostic or evaluation fee if one was agreed in advance. Diagnostic and evaluation fees are not refundable because they cover work already done.

3. Completed services

Once a service is completed or a part is installed, we do not offer refunds. Instead, your protection is the limited warranty described below.

4. Limited warranty on services

Most services include a 30 day limited warranty on parts and labor. Screen replacements include a 1 year limited warranty. The warranty covers:

Workmanship on the service we completed.
Defects in parts we installed.

5. Devices you buy from us

The condition of each device, any warranty, and any return window are explained before you pay and written on your receipt. A device returned under those terms must be in the same condition as when it was sold, with any included accessories.

6. What the warranty does not cover

New physical or accidental damage after service or sale, including cracks, pressure damage or bent frames.
Liquid or moisture exposure.
Software issues, account locks or data loss.
Problems unrelated to the service we performed.
Damage from later work by another provider.
Normal wear and tear.

7. How warranty claims work

Bring the device and your receipt to the shop. If the issue is covered, we will service or replace the affected part, or replace the affected device where that applies, at our discretion. Warranty claims are handled by service or replacement, not cash refunds, unless the law requires otherwise.

8. Selling a device to us

When you sell us a device and accept payment, the sale is final.

9. Important notes

Results can vary with device condition, earlier work and part availability.
Please back up your data before service. Gadget Repair LV is not responsible for data loss.
Manufacturer warranties do not apply to work done by Gadget Repair LV, and independent service may affect any remaining manufacturer coverage.
Gadget Repair LV is an independent business and is not affiliated with any device manufacturer. See our Brand Disclaimer.